Service Launch
We've formalised what our best clients have always expected from us — guaranteed response times, a named account engineer, and escalation paths that don't involve a ticket queue.
Downtime costs enterprise businesses anywhere from ₹5 lakh to ₹50 lakh per hour. Our standard support tier was built for SMEs — response within 8 business hours. That's not good enough for production systems running payment gateways, ERP platforms, or customer-facing APIs.
The Priority Support Tier changes that entirely.
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SLA Commitments |
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| ⚡ P1 Critical Response
First human response within 15 minutes. Production down = immediate escalation to senior engineer. |
???? P2 High Response
Response within 1 hour. Major feature degradation, data sync failures, performance issues. |
| ???? Named Account Engineer
A dedicated engineer who knows your stack, your deployment history, and your escalation contacts. |
???? Direct WhatsApp Line
Skip the ticket portal — direct WhatsApp access to your account engineer for urgent issues. |
| ???? Monthly Review Call
30-minute monthly call reviewing incidents, upcoming changes, and capacity planning. |
???? True 24×7 Coverage
Including weekends, public holidays, and Indian festive seasons — no exceptions. |
Currently accepting 10 enterprise clients for Priority Support onboarding this quarter. Pricing is based on scope — contact us for a proposal tailored to your infrastructure size and criticality.
Request a Priority Support proposal →
— Team Dristi Technologies
www.dristitech.com
